Experience: 3-5 years


- As a Support Engineer for M365 suite you will represent Microsoft in customer communication via phone, email, or chat to assist customers in resolving technical issues involving Microsoft office suite for Windows and Mac platforms. You will have the opportunity to foster positive customer relationships and build customer loyalty in Microsoft, while effectively managing challenging situations. It’s your chance to:

- Be available to take ownership of new cases and escalations via telephone and Web and provide support to Enterprise customers and partners.

- Scope a customer's issue by collecting the relevant facts; investigate the problem by doing your own research and by involving other teams as needed.

- Collaborate with management and engineering to resolve service issues.

- Ensure that each support request owned by you is handled as per our Service Level Agreement (SLA) and to the highest possible customer satisfaction by setting the right  expectations and fulfilling your commitments.


Location: Bangalore, India (North American Hours)