Job Description:

Minimum/General Experience:  Provides Service Desk or Network Operations level I support.  Shall have experience providing level 1 phone support or customer service experience.  Minimum two years’ experience in the field.

Functional Responsibilities: Works closely with service desk and Network Operations Center (NOC) staff and supervisors to provide level 1 support directly to customers in Microsoft windows-based desktop environment. Performs incident recording and basic incident investigation.

Minimum Education: High School diploma

Work Mode: Onsite