Job Description:

Minimum/General Experience:  Provides Service Desk or Network Operations level I support.  Shall have experience providing level 1 phone support, customer service experience and desktop support knowledge and skills.  Minimum two years’ experience in the field.

Functional Responsibilities: Works closely with service desk and NOC staff and supervisors to provide level 1 support directly to customers in Microsoft windows-based desktop environment. Strong communication skills required.  Performs full lifecycle of Incident management activities in context of a professional service desk

Minimum Education: HDI Service Desk Analyst certification and Microsoft DST or equivalent certificate required. 

Work Mode: Onsite