Job Description:

Minimum/General Experience:  Provides Service Desk or Network Operations level I support and advanced troubleshooting and systems configuration.  Shall have experience providing level 1 phone support, customer service experience, problem solving experience, and advanced desktop support knowledge and skills.  Minimum five years’ experience in the field.

Functional Responsibilities: Works closely with service desk and NOC staff and supervisors to provide level 1 support directly to customers and advanced problem-solving support to resolve complex issues in Microsoft windows-based desktop environment. Strong communication and problem-solving skills required.  Performs full lifecycle of Incident management activities in context of a professional service desk.

Minimum Education: College degree and HDI Service Desk Analyst certification and Microsoft DST or equivalent certificate required. 

Work Mode: Onsite