Job Description:

Provide IVR, Contact and Call Center support to agencies and staff. Provide, plan and design Visio diagrams for call flows. Analyze business processes issues and problems for consultant assistance and system users. Conduct systems test, measurements of the systems ability to manage applications. Provide visual aid to demonstrate call handling and information resources to organizations. Provide maintenance and support to agencies on troubleshooting and system outages. Provide self service transactions, live support on issues and application errors.

Work Mode: Onsite