Monitors, troubleshoots, and maintains network (LAN, WAN and wireless) multiplexers, hubs, and routers, and uses remote monitoring tools. The duties of this position can be broad and may include such tasks as installing new workstations and other devices, adding, and removing individuals from the list of authorized users, archiving files, overseeing password protection and other security measures, monitoring usage of shared resources, and handling malfunctioning equipment. Selects, develops, integrates, and implements network management applications for Internet components.

Dimensions Education:

Bachelor’s Degree or technical institute degree/certificate in Computer Science, Information Systems, or another related field. Or equivalent work experience.

Experience:

A minimum of 3 years of IT work experience in infrastructure/network environments in network operations, support, maintenance, and administration.

Complexity:

Intermediate professional level role. Works on projects/systems/issues of medium to high complexity. Provides daily operations support, maintenance, and administration for network systems. Works on one or more projects as a project team member, occasionally as a project leader. May coach more junior technical staff.