• Responsible for the activities in the areas of production, data control, operations, and operations support.
• Develops and implements standards, procedures and processes for the operations group. Plans and manages the support of new technologies, data center performance and reliability.
• Defines and negotiates service level agreements.
• Oversees and coordinates the daily activities of the operations center.
• Provides input and recommendations regarding business continuance issues and improvements to the operations of systems and processes supported.

Dimensions Education:

Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Experience:

A minimum of 7 more years of IT work experience including managing team(s) responsible for production and operations support.

Breadth:

Middle level management in data center operations. Works under general direction of senior level management. Typically manages and mentors supervisors, project leaders and/or technical staff. Works on multiple, complex projects as a project leader and a subject matter expert. Frequently reports to an IT Chief Operating Officer, Director, Data Center Operations or Operating Unit IT Executive.