• Supervises the computer operations within the data center.
• Responsible for the day-to-day assignments of staff, and the follow-up of their work performance.
• Manages the daily activities to resolve problems and change management issues. Responsible for production systems’ online response time.
• Maintains system availability, prepares metrics to evaluate systems performance, and works with IT groups and users to ensure that service objectives are met.

Dimensions Education:

Associate’s or Bachelor’s Degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Experience:

A minimum of 5 years of IT work experience in computer operations with exposure to multi-platform environments. Requires experience in leading teams and projects.

Breadth:

First level management in data center operations. Works under general direction of middle level management. Manages multiple processes within the operations area. Manages and mentor’s technical staff.