• Manages the daily operations of the Production Support group.
• Develops and implements policies and procedures for the production support function which includes operator training and development, data center scheduling, installation and re-start and recovery procedures.
• Monitors and reports all production outages.
• Performs proactive analysis on all factors impacting high availability and service level attainment.
• Requires interaction with appropriate IT and business unit personnel.
• This position requires in-depth knowledge of computer operations, monitoring and control, systems recovery, and production processing control.

Dimensions Education:

Bachelor’s Degree in Computer Science, Information Systems, or another related field. Or equivalent work experience.

Experience:

A minimum of 7 years of IT work experience including managing team(s) responsible for production and operations support.

Breadth:

Middle level management in data center operations. Works under general direction of senior level management. Typically manages and mentor’s supervisors, project leaders and/or technical staff. Works on multiple, complex projects as a project leader and a subject matter expert. Frequently reports to an IT Chief Operating Officer, Director, Data Center Operations or Operating Unit IT Executive.