• Manages and controls the processing of programs and peripheral equipment on mainframe and/or distributed computer systems to ensure the highest levels of service and system availability are attained.
• Establishes production runs, ensuring that appropriate job control language, run documentation and data files are available.
• Assists in job set-up. Performs problem identification, escalation, and resolution.
• Communicates status of operations to allow for immediate response to service disruptions.

Dimensions Education:

Bachelor’s Degree in Computer Science, Information Systems, or a related field. Or equivalent work experience.

Experience:

A minimum of 3 years of IT work experience in production and operations support.

Complexity:

Intermediate professional level role. Provides production support on multiple platforms. Works on multiple projects as a team member and may lead projects of moderate complexity. May coach more junior technical staff.