• Manages the operations, daily planning, engineering, design, and resource allocation for the enterprise’s telecommunications functions.
• Ensures customer satisfaction through quality standards and measures by evaluating the performance of telecommunications networks and related interfaces.
• Responsible for strategic telecommunications planning and works with senior IT leadership to coordinate telecommunication plans with those of the business.
• Develops and implements standards, procedures, and processes for the telecommunications group.
• Plans and manages the support of new technologies, performance and reliability.
• Defines and negotiates service level agreements.
• Oversees and coordinates the daily activities of the operations center.
• Performs a coordination role with enterprise management, vendors and customers.

Dimensions Education:

Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Experience:

A minimum of 7 years of IT work experience including managing team(s) responsible for infrastructure/network/telecommunications operations and support in multi-platform environments.

Breadth:

Middle level management in telecommunications operations. Works under general direction of senior level management. Typically manages and mentors supervisors, project leaders and/or technical staff. Works on multiple, complex projects as a project leader and a subject matter expert. Frequently reports to an IT Chief Operating Officer, Operating Unit IT Executive or Departmental IT Executive.